What's This Charge On My Credit Card?

So, you see a charge on your credit card, but you don't know what it is? You're in the right place!

Did you or someone in your family make an on-line purchase for items (usually apparel) from your place of employment or possibly a college or similar organization? Identity Works, Inc. supplies apparel, promotional products and printing to many different companies and organizations. Please be aware that some items are produced on demand so the purchase may have been made 2-3 weeks ago. Please double check your emails (& spam/junk folder) for the order acknowledgment from Identity Works.

Still Don't Recognize The Charge?

We're here to help. Here are additional details:

Who is Identity Works?
Identity Works is a promotional products and marketing company based in West Salem, WI. You can learn more about us on our home page or contact us to find out more by emailing us at helpmybrand@idworks.com.

Why are you being charged?
For most online purchases, Identity Works will charge your credit card within 24 hours of purchase. We send out an order confirmation on every order, so you should check your email box for that. Most likely, you purchased a piece of apparel from your organization (4H Club, Soccer Club, Alumni Group) or employer.

Who placed the order?
If you aren't sure who placed this purchase, we ask that you please inquire around your office or check with your family. Most importantly, please do not file a chargeback with your credit card company, as there are a million better ways of sorting it out, and the charge almost certainly isn't fraud. (We have never had an instance of credit card fraud.)
Please don't chargeback, just get in touch with us! If we can't help you figure out what the charge is, we will issue you a refund immediately!

Can I get a copy of the invoice?
Absolutely! You can contact us at payments@idworks.com and we'll get you an invoice immediately for any charge placed on your credit card.

Contacting Identity Works

Identity Works, Inc.
920 Industrial Drive
PO Box 170
West Salem, WI 54669
800-658-9014
General Inquiries: helpmybrand@idworks.com
Payment Inquiries: payments@idworks.com